- Unhealthy responses to conflict:
+ An inability to recognize and respond to the things that matter to the other person
+ Explosive, angry, hurtful, and resentful reactions
+ The withdrawal of love, resulting in rejection, isolation, shaming, and fear of abandonment
+ An inability to compromise or see the other person’s side
+ The fear and avoidance of conflict; the expectation of bad outcomes
- Healthy responses to conflict:
+ The capacity to recognize and respond to the things that matter to the other person
+ Calm, non-defensive, and respectful reactions
+ A readiness to forgive and forget, and to move past the conflict without holding resentments or anger
+ The ability to seek compromise and avoid punishing
+ A belief that facing conflict head on is the best thing for both sides
- The ability to successfully resolve conflict depends on your ability to:
+ Manage stress quickly while remaining alert and calm. By staying calm, you can accurately read and interpret verbal and nonverbal communication.
+ Control your emotions and behavior. When you’re in control of your emotions, you can communicate your needs without threatening, frightening, or punishing others.
+ Pay attention to the feelings being expressed as well as the spoken words of others.
+ Be aware of and respectful of differences. By avoiding disrespectful words and actions, you can almost always resolve a problem faster.
(Conflict Resolution Skills, n.d.)
(Managing Workplace Conflicts, n.d.)
(The pros and cons of a work place smackdown, 2013)
(6 Tips To Turn Workplace Conflict Into A Strategic Asset!, 2015)
(Understanding & Responding to Workplace Conflict, n.d.)
(Managing Workplace Conflicts, n.d.)
(The pros and cons of a work place smackdown, 2013)
(6 Tips To Turn Workplace Conflict Into A Strategic Asset!, 2015)
(Understanding & Responding to Workplace Conflict, n.d.)